Privacy Policy
Last Updated: August 11, 2026
Caldwell & Langford Insurance (“Caldwell & Langford,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or communicating with our agency.
This Privacy Policy explains the types of information we may collect through our website, how that information may be used and shared, and the choices available to you.
Information We Collect:
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
Submit a contact form;
Request an insurance quote;
Contact us by email, telephone, or through our website;
Request information about insurance products or services; or
Otherwise communicate with our agency.
Depending on your interaction with us, this information may include your name, email address, telephone number, company or organization, insurance interests, and information you include in a message or request.
Please do not submit Social Security numbers, driver’s license numbers, financial account information, medical information, payment card information, or other highly sensitive personal information through our general website contact or quote-request forms unless specifically instructed to do so through a secure method provided by Caldwell & Langford.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, server logs, and similar technologies. This information may include:
IP address;
Browser and device information;
Operating system;
Pages visited;
Referring website or source;
Date and time of visits; and
General information about how visitors interact with our website.
We may use this information to operate and secure the website, understand website usage, diagnose technical problems, and improve our website and services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, maintain security, and improve the user experience.
Where applicable, visitors may accept or reject non-essential cookies through our cookie notice. Rejecting non-essential cookies should not prevent access to the basic functions of our website, although certain features may function differently.
You may also control or delete cookies through your browser settings.
How We Use Your Information
We may use information collected through our website to:
Respond to questions and requests;
Provide information about insurance products and services;
Respond to requests for insurance quotes;
Connect you with an appropriate insurance agent or provider;
Communicate with existing and prospective customers;
Operate, maintain, and improve our website;
Understand website usage and performance;
Protect our website, systems, customers, and agency from fraud, misuse, and security threats;
Maintain appropriate business and insurance records; and
Comply with applicable legal and regulatory requirements.
Insurance Quotes and Insurance Services
Submitting a request through this website does not guarantee insurance coverage, create an insurance policy, bind coverage, or modify an existing insurance policy.
Information submitted through our website may be used to respond to your inquiry and assist with your request for insurance information or a quote.
If additional personal information is required to obtain a quote, apply for coverage, service a policy, or complete another insurance-related transaction, we may request that information separately and may provide an appropriate secure method for submitting it.
Sharing of Information
We may share personal information when reasonably necessary to provide the products or services you request.
This may include sharing information with:
Insurance companies and carriers;
Insurance brokers and other insurance-market participants;
Service providers that assist with our business or website operations;
Professional advisers; and
Government agencies, regulators, courts, or other parties when required or permitted by law.
The information shared will depend on the nature of your request and the insurance product or service involved.
We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Caldwell & Langford, our customers, website visitors, or others.
We do not sell personal information collected through this website for monetary compensation.
Insurance Companies and Third Parties
As an independent insurance agency, Caldwell & Langford works with multiple insurance companies and other insurance-industry partners.
When you apply for, obtain, or service insurance coverage, an insurance carrier or other provider may collect and process information under its own privacy practices and legal obligations.
We encourage you to review any privacy notices provided by the insurance company or other provider involved in your insurance transaction.
Third-Party Websites
Our website may contain links to websites operated by insurance companies, business partners, service providers, and other third parties.
Caldwell & Langford does not control the privacy or security practices of third-party websites. When you leave our website, information you provide to another website is governed by that website’s own privacy policy and practices.
Data Security
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.
For this reason, visitors should not transmit highly sensitive personal or financial information through general website forms or ordinary email unless specifically instructed to do so.
Data Retention
We may retain personal information for as long as reasonably necessary to respond to requests, provide insurance-related services, maintain appropriate business records, fulfill legal and regulatory obligations, resolve disputes, and protect our legitimate business interests.
Retention periods may vary depending on the nature of the information and the insurance product or service involved.
Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information online directly from children under 13. If we become aware that such information has been submitted through our website without appropriate authorization, we will take reasonable steps to delete it.
Your Privacy Choices
You may contact us to ask questions about personal information you have provided through our website or to request that we correct or update that information.
You may also reject non-essential cookies through our cookie notice where that option is available and may control cookies through your browser settings.
Depending on where you reside and applicable law, you may have additional rights concerning your personal information. We will respond to applicable privacy requests as required by law.
Email Communications
If you receive marketing or informational emails from us, you may request to stop receiving those communications by following any unsubscribe instructions provided in the message or by contacting us.
We may continue to send communications necessary to respond to your inquiries, service an insurance relationship, or provide information you have requested.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, services, or legal requirements.
When changes are made, the “Last Updated” date at the top of this policy will be revised. We encourage visitors to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Caldwell & Langford Insurance
411 Smith Avenue
Thomasville, GA 31792
Mailing Address:
P.O. Box 2138
Thomasville, GA 31799
Phone: (229) 226-4511